The first 24 hours after a crash shape the entire claim. Use this checklist.
At the scene
- Call 911 for any injury, blocked roadway, or significant damage
- EPPD non-emergency: (915) 832-4400 for minor crashes with no injuries
- Move vehicles to the shoulder if drivable and safe
- Photograph all vehicles, plates, the surrounding scene, skid marks, and traffic signals
- Exchange information — but do not discuss fault
Within the first hour
- Get the CR-3 (Texas Peace Officer's Crash Report) number from the responding officer
- Seek medical evaluation, even if you feel fine — adrenaline masks injuries
- Call your agent or carrier's claims line
Within 24 hours
- Write down everything you remember while it's fresh
- Save all medical paperwork and receipts
- Don't accept a settlement offer from the other driver's insurer without review
- Don't sign a medical authorization for the other insurer without legal review
Towing and storage in El Paso
El Paso has strict tow and storage rate caps under the Texas Towing and Storage Act. Daily storage fees accumulate quickly — move your vehicle to a body shop or your home as soon as the claim is opened.
This article is for general information only and is not legal or tax advice. For guidance specific to your situation, talk to a licensed Texas insurance agent. Ready to put it into practice? Get a free quote or request a policy review.